Yes. While we encourage submitting cases through our online portal, manual submissions are accepted for complex cases or when additional documentation is required. Our team will guide you through the process.

Once recovery is successful, the funds are transferred directly to your designated wallet or bank account—whichever you specify—ensuring a secure and transparent transaction.

Yes, we offer tiered service levels, including priority investigation and legal escalation. Please contact our support team to discuss upgrading your case for faster resolution.

The timeline varies depending on the complexity of each case, blockchain involved, and cooperation from third parties such as exchanges. On average, initial investigation results are provided within 2–4 weeks, with full recovery timelines ranging from a few weeks to several months.

Absolutely. We prioritize client confidentiality and employ strict data protection measures compliant with applicable privacy laws to ensure your sensitive information remains secure throughout the recovery process.